Hierarchies
Hierarchies are used to visualize special ‘parent-child’ relationships between different objects. With this UI element, the position of an object within a hierarchical structure can easily be displayed and understood.
§Available on search, overview,
and edit pages
and edit pages
§Used in the Header area or in a related AB
§Table-like behavior
§Can be used differently and always follows business use case-specific needs
Used for :
§Displaying structured information
§Navigation
§Choosing another line in the hierarchy updates the related information to the right or below the hierarchy
§Open / close hierarchy view
on request
on request
Interaction center
| UI Areas of Interaction Center | |
| Title bar | Displays a customizable Interaction Center WebClient title |
| Context area | Combination of account information, alerts, and communication information, which together provide background information for the current interaction |
| Scratch pad | Temporary workspace that you use as an electronic notepad to store miscellaneous information during an interaction |
| Account information | Displays info about the account, such as contact person and company |
| Alerts | Displays messages triggered by system events |
| Communication information | Displays technical information about the current contact, such as channel, duration, and state |
| Interaction Toolbar | Provides a collection of tools tailored to your work in different channels |
| Navigation bar | Allows you to navigate easily to the most common IC WebClient functions |
| Work Area | The content of the work area either changes manually when you navigate to different functions, or it changes automatically to reflect the next logical step of your current task. |
| Broadcast messages | Displays real-time messages sent out by your manager |
| Queue status | Displays the channels and queues you are assigned to |